Shipping policy

After you place an order with us, please allow 1-3 business days for us to ship your order. Keep in mind that during the holiday season there may be a slower turn around for orders to ship.  We will work hard to get orders out as soon as we possibly can.

Domestic orders should include a tracking number for you to easily reference. International orders will only have tracking information if you opted for Tracked & Signed Shipping. You may also reach out to support@luxtana.com for more questions regarding the status of your order.

Occasionally, your tracking information might be updated if the shipment is out for delivery in your area. If you see that the tracking status reads as "delivered", but you haven't received it, be sure to check with your neighbors or other members of your household. The package may have been delivered to a secure location if you were not available at the time of delivery. If you still can't locate it, send us a note at   support@luxtana.com  and we'll be happy to help.

For international shipments, any duties, taxes, or customs fees will be assessed to the customer by their home country upon the order arriving and must be paid separately to receive your order. If you have any questions regarding this process, please don't hesitate to reach out to support@luxtana.com.